We Do NOT reuse returned products due to the nature of the product for sanitary reasons.

REFUND POLICY

****ALL SALES ARE FINAL**** WE WILL ONLY REPLACE ORDERS THAT ARE INACCURATE OR WERE NOT MADE CORRECTLY TO THE ORDER DETAILS.

 

We just want to give you the good stuff! Everyone's skin is different. And not everything will work the same for everyone. We understand that, so in an effort to continue keeping you HAPPY in your personal care journey, we'll replace your product with a different Ahmi feminine product or a store credit if it isn't the right for your skin within 14 days of your purchase in exchange for the return of your previous item! 

Refunds 

All sales are final. We do not offer refunds for products. Please contact us for replacement product solution. 

Due to our orders being handmade, no returns, or refunds will be allowed. If you receive the wrong item, please send a picture of the wrong item to service@ahmicare.com and the correct item will be sent within 3 business days.

Damaged Products

If your item arrives damaged, please file a claim with the USPS and follow all of their directions via their website. USPS.com. Your item is insured up to $100 included with purchase.

Orders Schedule and Shipping

ORDERS ARE PROCESSED AND SHIPPED MONDAY - FRIDAY WITHIN 5 BUSINESS DAYS (10 Business Days during our Sales). ORDERS PLACED ON WEEKENDS OR HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. ONCE ORDER HAS BEEN PROCESSED AND SHIPPED, YOU WILL RECEIVE TRACKING INFORMATION VIA EMAIL.

Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY

Shipping fees are non-refundable.

Custom Fees These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes.

Note: We will do extensive tests to secure our natural products to make sure they don’t break during the shipping process.

Disclaimer
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. AHMI IS NOT RESPONSIBLE for any allergic reactions. Use at your own risk. Ingredients are listed under each item.

Issues
If there is any issues with your order after receiving, please notify us via email up to 24-48 hrs so we can accommodate you. Please title the subject line Order Help and include the name you placed your order under so we can be sure service you well. 

Email: service@ahmicare.com

Note: Social media platforms are not a form of email.

We look forward to serving you.

Ahmi Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.myahmi.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

    [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number.  We refer to this information as “Order Information.”

 

[[INSERT ANY OTHER INFORMATION YOU COLLECT:  OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

[[INSERT OTHER USES OF ORDER INFORMATION]]

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING:  ADVERTISING/RETARGETING]]

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

[[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]]

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

[[

  INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

  COMMON LINKS INCLUDE:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

]]

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

[[INCLUDE IF LOCATED IN OR IF STORE HAS CUSTOMERS IN EUROPE]]

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

[[INSERT IF AGE RESTRICTION IS REQUIRED]]

MINORS

The Site is not intended for individuals under the age of [[INSERT AGE]].

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@ahmicare.com or by mail using the details provided below:

 

  1113 Odenton Rd Suite 3A, Odenton, MD, 21113, United States